Specialty Pharmacy
Personalized support for complex therapies—coordination with your clinician, insurance navigation, refill reminders, and delivery options to help you stay on track.
Privacy note: Please do not include personal health information (PHI) in forms on this page. For medical concerns, call your clinic directly or use the secure Patient Portal.
Comprehensive Specialty Pharmacy Support
Specialty Pharmacy provides personalized support for patients using complex therapies. Our team helps coordinate with your clinician, supports insurance and prior authorization needs, assists with refills, and helps keep therapy moving without unnecessary interruptions.
Central Florida Health Care Specialty Pharmacy supports patients through education, counseling, refill reminders, delivery options, benefits navigation, copay assistance guidance when available, and access to clinically trained personnel 24 hours a day, 7 days a week, including holidays and weekends.
Personalized Patient Care
Specialty-trained staff support your treatment plan with education and counseling to help you get the most benefit from therapy.
Clinician Collaboration
We coordinate with your care team and caregivers to address side effects, concerns, and therapy challenges quickly.
Refill Reminders
We stay in contact during treatment and help keep refills and supplies moving so therapy is not interrupted.
Benefits & Prior Authorization
We help navigate insurance requirements, claims, and prior authorizations when needed.
Delivery Options
Delivery and mail order are available. A team member typically contacts you a few days before refills are due.
24/7 Clinical Access
Clinically trained personnel are available 24 hours a day, 7 days a week, including holidays and weekends.
Patient Documents
Download these resources to help you get started and understand your specialty pharmacy services.
Contact Specialty Pharmacy
Have a question about your therapy, refill, delivery, insurance, or pharmacy services? Contact the specialty pharmacy directly.
- Location: 1514 1st Street North, Winter Haven, FL 33881
- Phone: 863-292-4281
- Fax: 863-292-4291
- Email: Pharmacy-WinterHaven@cfhconline.org
For emergencies, call 911. For urgent medical concerns, call your clinic directly.
Location & Hours
Address
1514 1st Street North
Winter Haven, FL 33881
Phone / Fax
Phone: 863-292-4281
Fax: 863-292-4291
Hours
Mon–Thu 7:30a–6:00p
Fri 7:30a–5:00p
Sat 8:00a–5:00p
Refills, Payment & Delivery
Our team helps coordinate refills, payment expectations, claims, copay support options, and delivery timing to avoid delays.
Refills
- A team member typically contacts you several days before your refill due date.
- You can also call the pharmacy to request refills and speak with pharmacy personnel.
Payment & Copay Assistance
- We will inform you of out-of-pocket costs not covered by insurance.
- Copay is due at the time of shipping or pickup; major cards are accepted.
- We can help explore assistance programs when available.
Insurance Claims
- Claims are submitted when prescriptions are filled.
- If a claim is rejected, we will notify you to resolve the issue.
- If we are out-of-network, we will help identify where your prescription can be filled.
Delivery
- Delivery to home and mail order are available.
- We coordinate delivery timing and confirm the delivery date/time before shipment.
- If a disaster is anticipated, contact us early so therapy is not interrupted.
Patient Bill of Rights & Responsibilities
Summarized for readability. Full details are included in the Welcome Packet.
Your Rights
- Receive information about product selection and options if a medication is not available.
- Request and receive current information about condition, treatment options, and risks.
- Speak to a health professional and identify staff roles/titles.
- Receive information about delays and help obtaining medication elsewhere if needed.
- Decline participation or disenroll from the Patient Management Program at any time.
Your Responsibilities
- Provide accurate clinical and contact information and update changes.
- Notify your clinician and pharmacy of side effects or complications.
- Submit required forms as applicable.
- Follow directions and stay compliant with therapy to support best outcomes.
Clinical Intervention Resources
Evidence-based references are organized by disease state. Download the full list above when available.
Resource Categories
- AIDS / HIV / PrEP
- Hematology / Oncology
- Hepatitis B
- Hepatitis C
- Hyperlipidemia / ASCVD
- Inflammatory Bowel Disease (IBD)
- Multiple Sclerosis
- Osteoporosis
- Psoriasis / Psoriatic Arthritis / Rheumatoid Arthritis
Questions, Concerns & Complaints
For order status, delays, suspected errors, or questions about your therapy, contact the specialty pharmacy directly.
Phone: 863-292-4281
Fax: 863-292-4291
Email: Pharmacy-WinterHaven@cfhconline.org
Escalation options
- URAC complaints: https://www.urac.org/complaint/ • grievances@urac.org
- Florida Board of Pharmacy: www.floridaspharmacy.gov • 850-488-0595 • mqa.consumerservices@flhealth.gov
Frequently Asked Questions
A pharmacy team member typically contacts you several days before your refill due date. You can also call the pharmacy directly to request refills or speak with pharmacy personnel.
Yes. Delivery to home and mail order are available. The pharmacy coordinates timing and confirms the delivery date and time before shipment.
Yes. The team helps navigate insurance requirements, claims, and prior authorizations when needed. If a claim is rejected, you will be notified so the issue can be resolved.
Clinically trained personnel are available 24 hours a day, 7 days a week, including holidays and weekends.